DiscountWomensDressShoes.com Sucks! (and so does PayPal)

Wow. I have so much to rant about today! This is actually thing #3 and I already ranted about thing #1 but for now I'm skipping over thing #2 because thing #3 is even more irritating that thing #2!! haha

So... many many moons ago I ordered some boots from discountwomensdressshoes.com. BTW if this blog comes up in a google search you do for this company, don't walk RUN from making a purchase with this company.

Okay so I went online and wanted to buy a couple of pairs of boots. Since DWDS was having a special where if you spent a certain amount you would get free shipping I actually ordered more than I even intended to because it would have been like $14 to ship, but like $20 to order another pair of boots and get free shipping. You do the math.

Anyway, DWDS charges me and ships part of my order, but then sends me an email stating, although our inventory online stated otherwise, we don't have 1 of the pairs of boots you ordered in stock. (BTW after doing some review reading of my own online, I have realized that they do this a lot. In fact, they even have an ebay scam where they list items they claim not to have in stock but you can order them on ebay for a higher price even though it comes from the same company... I'm just sayin' pretty scandalous if you ask me.) At this point they offered to refund me for the 1 pair of boots that they glitched on inventory or send me a different pair of equal value. (Had I foreseen the issues I was going to have with this company, I would have just said refund my money.) But I didn't because it was one of the two pairs I originally wanted and they had already shipped the third pair that I only ordered to meet the free shipping promotion, so at this point I figured, what the hell, let me go on their site and see what else is available.

Well I wanted white boots and I found a similar pair of white boots in inventory so I sent them a link and said please send me this pair instead. They weren't as cute as the pair I originally wanted, but what the heck, they had already charged me so why not.

Okay no problem. Except that is not what they sent me. Instead of sending me white boots, they sent me grey boots. Well I didn't want/need any grey boots so again I contacted the company and said "Hey, first you guys messed up my initial order by listing inventory you didn't have... and now you offered to send me an alternate product, and you sent me the wrong thing. Can you please send me a return shipping label so that I can send these boots back to you, and then just issue me a refund?"

The company basically responds and says, "No we are not going to send you a return shipping label. If you want a refund you will have to pay to ship the item back to us and we will issue you the refund." Well that hardly seems fair. Why should I pay even more to ship boots back to them that I never wanted in the first place. Right? So I emailed them back and said "But this is your mistake. I shouldn't have to pay even more money to ship the boots back to you. Please send me a return shipping label or I will have no choice but to dispute the charges on my credit card because you did not send me what I ordered."

I never heard anything back from them. And having forgotten that I used PayPal to purchase the item, I opened a dispute ticket with my credit card company. After forwarding them the email conversations with DWDS showing everything that transpired, my credit card company issued me a refund. Hurray! Thank you Chase VISA!!

Only... several weeks later I get a notification from PayPal that my account has been put into a "limited access" status because of the disputed charges. Huh? I emailed PayPal and explained to them what happened. After several emails PayPal says we will lift the limitation on your account as soon as you return the unwanted merchandise, to which I of course responded. "I'd be delighted to send back the boots as soon as I receive a shipping label from the seller." *crickets* I never heard anything back. Then another couple of weeks later, I get another notice email from PayPal again stating my account is under limited status. Again I email back and forth explaining the situation. Again we get nowhere.

Meanwhile, weeks and weeks have passed since all of this started and suddenly I want to buy something on eBay that requires PayPal payment. Oh no! I can't use my PayPal account because it's frozen. I need a quick resolution. So I call PayPal customer service and speak with the accounts limitation department. After explaining the WHOLE scenario for the 3rd? 4th? I've lost track... time, the CS agent with PayPal says, I can't help you with this you need to speak to our dispute department. So I hold for a dispute agent. After several minutes I have to explaining the WHOLE scenario yet again to this new agent who says, I can't help you with this you need to speak to our accounts limitation specialist. HUH? He just sent me to you! I told him...

We go back and forth several times about how I need to ship back to merchandise in order to get the issue resolved to which I tell him I'd be more than happy to send back the items I NEVER ORDERED IN THE FIRST PLACE... that as soon as DWDS sends me a shipping label, they will get the merchandise back. Until they do we are at an impasse... except there is a problem. I'm still the one being punished and held accountable by the freeze on my PayPal account not allowing me to make any further PayPal purchases.

Does any of this make sense? Why isn't PayPal harassing DWDS since this whole issue began with them in the first place. They are the ones who sent random merchandise that I never ordered and therefore shouldn't have to pay for. Why am I the one being harassed, spending hours and hours of my time trying to resolve something I thought was resolved months ago with my credit card company?!?  Seriously? Buyer protection? The PayPal agent said if I had disputed the charges with PayPal instead of my credit card company this wouldn't have been an issue. Okay, my bad. I forgot that I had used PayPal for this order. But I still don't see why that means this is my problem and not the company who is fraudulently listing merchandise as "in-stock" when it's not, and then randomly shipping whatever they want to the customers regardless of what was originally ordered. This all makes no sense to me what-so-ever. Why isn't anyone harassing DWDS? They are the scammers!!