I went to Gerdt furniture this weekend. They were having a "Going Out of Business" sale. I originally thought just that store was closing but I have since learned that the business itself is going under, but that is another story...
I purchase one of the last showroom mattresses they had left. It was a queen-size mattress and box spring. The sticker price was $1200 but it was marked down to $575 for the sale. Additionally, due to the going out of business sale, the sales person took the price down to $440 plus tax. That seemed like a decent deal. They wanted to charge an extra $100 for delivery, but we figured it would be cheaper to hire our construction guys to pick them up.
On Monday my mom went with the guys to pick up the mattress and after about 40 minutes of confusion the employees at Gerdt told them that the somehow got the mattresses mixed up and gave the set that I paid for to someone else. That in and of itself seems pretty bad. Then they try to give them a different set by telling them it's a better mattress than what I had paid for (which turns out to be total crap). I do not even so much as get a phone call through this whole mess.
I come home and my mom informs me of what happened. I told her, why did you accept the other mattress? She should have called me, I would have just said please have them just refund my money. But she said they told her it was a better mattress than what I had bought. I reminded her that the only mattresses that were better were the tempurpedic mattresses they had in the showroom. The only other mattresses they had were these cheap $200 ones stacked against the wall. Anyway, we looked up the mattress that they gave us and they had a sticker price of $690 which means they probably were the $200 ones stacked against the wall.
I call that evening and left a voicemail. I then called the next day and talked to Liz who tells me she is going to look into it and will call me back in 15 minutes. Over an hour later I call back to make sure they haven't forgotten about me. She said they are still working on it and will call me back. Another hour later I finally get a phone call and Liz tells me they will refund my money, but we have to bring the mattress back. I told her that I already had to pay extra to hire guys to pick up the mattress, I didn't want to have to pay them again to take the mattress back because it wasn't even my fault that they gave the mattress I paid for away. She said they didn't have a way to pick it up because they didn't have trucks. Which of course is a lie because otherwise how are they selling delivery?
I asked to speak to the manager. She puts "David" on the phone. David proceeds to tell me the same thing. I explained that this was their error and he said that because my mom signed off on it, it's not their issue. I told him that they didn't have my mom's money, they had MY money, and that if a decision like that was to be made, it should be made by me. I never got so much as a phone call. He said again, it wasn't their issue, if I wanted to return the mattress they would refund the money and that if I didn't like it, I could "Sue them". How ridiculous! How do you sue a company that is going out of business? There is no entity to sue!
I'm currently disputing the charges with my credit card company, but at the end of the day I'm pretty much screwed. I'm having to have the workers bring the mattress back down to the southside to try to recover my $535. Meanwhile, I hope my credit card company has my back and help me out. It sucks that I can't sue them because I'm just going to have to eat the pick-up and return expense which is close to $200.
I hate bad business and customer service. How do you give something someone already paid for away to the wrong person in the first place? The mattress had a tag with my name and invoice number on it. It's not like I put money down for them to hold something, I paid outright for it!!
Tuesday, May 7, 2013
Sunday, May 5, 2013
Hit My Car Door - Didn't Bother to Check for Damage
I haven't ranted in a while, but something happened today that frustrated me so here goes..
I took my kid to his soccer game today, and I'm watching from my car because it was raining a little bit and I had a good view of the field. A guy pulls up in an SUV in the parking spot next to me. Suddenly I feel my car shake and turn to see that his daughter has whacked the side of my car with her car door. Since it hit hard enough to shake the car, I figured there was probably some amount of damage. I'm expecting the father to get out of the car and come around to check to see if there is damage. No, he just sits there. He has his window rolled down so I can hear him talking to his daughter about it. I get out of my car and walk around to check for damage thinking to myself, maybe he didn't realize someone was in the car and if he sees me get out to check for damage, he'll come over to check with me. Nothing. I see where she had hit the car, there was a bit of paint and I tried to rub it out to see if it was just paint or if there was actually a dent. Looking at it from an angle, you could definitely see where it was actually a dent. I got in my car and closed the door, again thinking maybe he would realize that I was checking it out and come around to see if there was any damage... nothing.
I hear him tell his daughter "Just get out on the other side" because I'm guessing she needed to get out, but was scared to get out on my side because she had already hit my car. I was trying to decide how to handle the situation, because had the father come around to check if there was damage, I probably would have just said, "These things happen" and let it go, but I was frustrated that he wasn't even going to check. I decided to get out to talk to him about it, if for no other reason than to make him take accountability for his daughter's actions.
I walk around to the driver's side of his car where he is sitting with the window open and said "Excuse me, your daughter just hit the side of my car with the door." To which he immediately took an attitude with me. "I didn't know." He said, which of course was a lie because I had overheard him talking to her about it.
"Well it seemed like you were aware because I heard you tell her to get out on the other side of the car, and I'm just surprised that you didn't come to check to see if there was damage."
"I don't appreciate your accusation" he says with an attitude. "I said I didn't know." and he gets out of the car to come look at it with me. I point out the dent to him and said, "Honestly, it wouldn't have been a big deal had you come over to check or even apologized, but it isn't helping the situation that you are taking such a bad attitude toward me." to which he responds "well maybe if you weren't such a bitch..."
I was shocked. "Did you seriously just call me a bitch?" I asked him. "I'm sorry but you are the one whose daughter hit my car, you are the one who didn't bother to check if there was damage, and you were the one who instantly had an attitude when I came to talk to you about it. Again, had you been nice and apologized, it probably wouldn't have been an issue, but now it definitely is."
"Just get a pen and take my information down and send me the bill." He said while grumbling under his breath. So with that I retrieved a pen and a piece of paper and gave it to him to get his information. He supposedly gave me his email and his wife's phone number, but I took a picture of his license plate in case he gave me faulty information.
I'm less upset that the guy's daughter hit my car, because I too have a kid and realize these things happen. The thing that upset me the most was, if I didn't happen to be sitting in my car when it happened, he's the sort of guy who would have just pretended nothing happened and I would have come back to a dent in my car with no explanation. The days of honesty and someone leaving a note on your car apologizing for hitting you are over. The days of the man kindly getting out of his car and apologizing for his daughter and me being able to kindly say, "No big deal" are over.
Instead the guy decided to try to act like nothing happened, then took attitude, then had the indecency to call me a bitch as if the circumstance wasn't bad enough. Okay sir, since you are obviously an asshole, I will get my car fixed and send you the bill. You could have saved yourself the trouble had you decided to be a decent human being, but since that is not the case, it's only fair that what goes around comes around.
I took my kid to his soccer game today, and I'm watching from my car because it was raining a little bit and I had a good view of the field. A guy pulls up in an SUV in the parking spot next to me. Suddenly I feel my car shake and turn to see that his daughter has whacked the side of my car with her car door. Since it hit hard enough to shake the car, I figured there was probably some amount of damage. I'm expecting the father to get out of the car and come around to check to see if there is damage. No, he just sits there. He has his window rolled down so I can hear him talking to his daughter about it. I get out of my car and walk around to check for damage thinking to myself, maybe he didn't realize someone was in the car and if he sees me get out to check for damage, he'll come over to check with me. Nothing. I see where she had hit the car, there was a bit of paint and I tried to rub it out to see if it was just paint or if there was actually a dent. Looking at it from an angle, you could definitely see where it was actually a dent. I got in my car and closed the door, again thinking maybe he would realize that I was checking it out and come around to see if there was any damage... nothing.
I hear him tell his daughter "Just get out on the other side" because I'm guessing she needed to get out, but was scared to get out on my side because she had already hit my car. I was trying to decide how to handle the situation, because had the father come around to check if there was damage, I probably would have just said, "These things happen" and let it go, but I was frustrated that he wasn't even going to check. I decided to get out to talk to him about it, if for no other reason than to make him take accountability for his daughter's actions.
I walk around to the driver's side of his car where he is sitting with the window open and said "Excuse me, your daughter just hit the side of my car with the door." To which he immediately took an attitude with me. "I didn't know." He said, which of course was a lie because I had overheard him talking to her about it.
"Well it seemed like you were aware because I heard you tell her to get out on the other side of the car, and I'm just surprised that you didn't come to check to see if there was damage."
"I don't appreciate your accusation" he says with an attitude. "I said I didn't know." and he gets out of the car to come look at it with me. I point out the dent to him and said, "Honestly, it wouldn't have been a big deal had you come over to check or even apologized, but it isn't helping the situation that you are taking such a bad attitude toward me." to which he responds "well maybe if you weren't such a bitch..."
I was shocked. "Did you seriously just call me a bitch?" I asked him. "I'm sorry but you are the one whose daughter hit my car, you are the one who didn't bother to check if there was damage, and you were the one who instantly had an attitude when I came to talk to you about it. Again, had you been nice and apologized, it probably wouldn't have been an issue, but now it definitely is."
"Just get a pen and take my information down and send me the bill." He said while grumbling under his breath. So with that I retrieved a pen and a piece of paper and gave it to him to get his information. He supposedly gave me his email and his wife's phone number, but I took a picture of his license plate in case he gave me faulty information.
I'm less upset that the guy's daughter hit my car, because I too have a kid and realize these things happen. The thing that upset me the most was, if I didn't happen to be sitting in my car when it happened, he's the sort of guy who would have just pretended nothing happened and I would have come back to a dent in my car with no explanation. The days of honesty and someone leaving a note on your car apologizing for hitting you are over. The days of the man kindly getting out of his car and apologizing for his daughter and me being able to kindly say, "No big deal" are over.
Instead the guy decided to try to act like nothing happened, then took attitude, then had the indecency to call me a bitch as if the circumstance wasn't bad enough. Okay sir, since you are obviously an asshole, I will get my car fixed and send you the bill. You could have saved yourself the trouble had you decided to be a decent human being, but since that is not the case, it's only fair that what goes around comes around.
Thursday, September 13, 2012
Freedom of speech at what cost?
Okay, I usually rant about traffic-related stuff because that's usually the most annoying thing to me, but I'm going to take a break today to rant about something else.
Yesterday, 09/12/12, the headlines were all about an angry mob who had attacked a US embassy in Cairo because of a viral video some idiot posted on YouTube degrading the Islamic religion. 4 Americans were killed in the attack. The riots continued and have spread into Yemen, to yet another US embassy.
Everyone is pointing fingers at the extremists, which don't get me wrong are totally to blame and are acting irrationally, etc ,etc...
But... why isn't anyone chastising the idiot who posted the video in the first place that pissed all these people off?
They are religious extremists. They have already proven that they are violent, that they are not afraid to hurt people in the name of their religion and God, etc. Why would you then go and make a video antagonizing these people into action? Freedom of speech at what cost? The lives of hard-working Americans? And for what? Fame? Recognition? Online get rich quick scheme? Really? Is there no end to the risks we are willing to take at someone elses' expense?
We ought to pack up the person who made the video, and ship him/her into Cairo with a sign on their head that they are the one who made the video and see how well that goes over. Let's see if you are as willing to talk shit about another's religion when it is you who has to pay the price. Maybe then you will think twice about your precious freedom of speech.
Yesterday, 09/12/12, the headlines were all about an angry mob who had attacked a US embassy in Cairo because of a viral video some idiot posted on YouTube degrading the Islamic religion. 4 Americans were killed in the attack. The riots continued and have spread into Yemen, to yet another US embassy.
Everyone is pointing fingers at the extremists, which don't get me wrong are totally to blame and are acting irrationally, etc ,etc...
But... why isn't anyone chastising the idiot who posted the video in the first place that pissed all these people off?
They are religious extremists. They have already proven that they are violent, that they are not afraid to hurt people in the name of their religion and God, etc. Why would you then go and make a video antagonizing these people into action? Freedom of speech at what cost? The lives of hard-working Americans? And for what? Fame? Recognition? Online get rich quick scheme? Really? Is there no end to the risks we are willing to take at someone elses' expense?
We ought to pack up the person who made the video, and ship him/her into Cairo with a sign on their head that they are the one who made the video and see how well that goes over. Let's see if you are as willing to talk shit about another's religion when it is you who has to pay the price. Maybe then you will think twice about your precious freedom of speech.
Motorcycle Tailgaters
This is a huge pet-peeve because not only is it terribly annoying, but it's dangerous and potentially life-threatening. Don't you hate it when you are driving down the street and you look in your rear view and the car behind you is so far up your ass that you could almost reach back and smack his face because he's so close? We've all been there. You tap your break to get them to back off... or you slow WAY down hoping that he'll either change lanes, or catch a clue and back off a little bit. It's annoying and God forbid you have to slam on your breaks because a bunny runs into the road or something, but there is no way in hell that guy isn't going to go smashing into your backside should anything happen.
Well imagine now you are on a motorcycle and this same guy is riding your tail. More than annoying right? Because if you have to make any immediate speed adjustments, that guy is no longer slamming into the back of your car. He's slamming into the back of your skull (helmet or not, which if you are a safe motorcyclist, you'd be wearing a helmet).
The other day I saw a scenario that I swear, made me wish I had a bazooka launcher on the front of my car. So 3 vehicles ahead of me is a truck, 2 vehicles ahead is a motorcycle, and then between us is an asshole (in a car). We're on a 3-lane highway and we're in the left lane so naturally we're all a little but antsy with the truck being in the left lane slowing things down. The asshole is right on top of the motorcyclist. To the point where I'm actually pissed off and cussing him as we're going down the street. The motorcyclist, backs off from the truck to give himself a little space realizing he's crunched between a truck and an asshole... The asshole doesn't let off at all. So the motorcyclist moves to the far left of the lane, hoping to get some space. What does asshole do? Asshole starts closing in the space between himself and the truck, basically pinching the motorcyclist out of his place in the lane. WTF??? Then suddenly traffic slows and I swear I was about to watch Mr. motorcyclist get his body scraped off the pavement. It was horrifying. I wanted to get in the middle lane zoom ahead of the asshole and cut him off and then back him off so that the motorcyclist could have some space, but the middle lane of traffic wasn't moving any faster.
Finally we were able to get to a spot where the motorcyclist could change lanes and he got into the middle lane. Guess what asshole does? He changes lanes with him and once again is right on his ass. I swear to God... if I could have chucked something out of my window at him, I would have. Eventually the motorcyclist was able to weave his way out from behind the terrorist, but I'm sure he was extremely uncomfortable for a good chunk of time. Man, I hope Karma gets that asshole.
Well imagine now you are on a motorcycle and this same guy is riding your tail. More than annoying right? Because if you have to make any immediate speed adjustments, that guy is no longer slamming into the back of your car. He's slamming into the back of your skull (helmet or not, which if you are a safe motorcyclist, you'd be wearing a helmet).
The other day I saw a scenario that I swear, made me wish I had a bazooka launcher on the front of my car. So 3 vehicles ahead of me is a truck, 2 vehicles ahead is a motorcycle, and then between us is an asshole (in a car). We're on a 3-lane highway and we're in the left lane so naturally we're all a little but antsy with the truck being in the left lane slowing things down. The asshole is right on top of the motorcyclist. To the point where I'm actually pissed off and cussing him as we're going down the street. The motorcyclist, backs off from the truck to give himself a little space realizing he's crunched between a truck and an asshole... The asshole doesn't let off at all. So the motorcyclist moves to the far left of the lane, hoping to get some space. What does asshole do? Asshole starts closing in the space between himself and the truck, basically pinching the motorcyclist out of his place in the lane. WTF??? Then suddenly traffic slows and I swear I was about to watch Mr. motorcyclist get his body scraped off the pavement. It was horrifying. I wanted to get in the middle lane zoom ahead of the asshole and cut him off and then back him off so that the motorcyclist could have some space, but the middle lane of traffic wasn't moving any faster.
Finally we were able to get to a spot where the motorcyclist could change lanes and he got into the middle lane. Guess what asshole does? He changes lanes with him and once again is right on his ass. I swear to God... if I could have chucked something out of my window at him, I would have. Eventually the motorcyclist was able to weave his way out from behind the terrorist, but I'm sure he was extremely uncomfortable for a good chunk of time. Man, I hope Karma gets that asshole.
Thursday, July 26, 2012
Splatter Shield
Ok, here is my road rage rant for the day...
Must you clean your windshield while you are driving down the highway? From point A to point B there must have been a stoplight or stop sign when your windsheild wiper fluid actually had a better chance of landing on your windshield rather than flying off in the wind to splatter all over mine. This of course causes a chain reaction because tiny splatters of someone else's windshield fluid just puts little splatter marks all over mine so then I have to clean mine doing the same thing to the car behind me, etc.
I just don't understand why people are so pea-brained. Unless a bird suddenly poops on your windshield as you are driving down the highway, and you really can't see around the poop... I see no good reason why you have to clean your windshield at that precise moment in time. If you got all the way to the highway without it bothering you, surely you can get to your destination before cleaning it.
Must you clean your windshield while you are driving down the highway? From point A to point B there must have been a stoplight or stop sign when your windsheild wiper fluid actually had a better chance of landing on your windshield rather than flying off in the wind to splatter all over mine. This of course causes a chain reaction because tiny splatters of someone else's windshield fluid just puts little splatter marks all over mine so then I have to clean mine doing the same thing to the car behind me, etc.
I just don't understand why people are so pea-brained. Unless a bird suddenly poops on your windshield as you are driving down the highway, and you really can't see around the poop... I see no good reason why you have to clean your windshield at that precise moment in time. If you got all the way to the highway without it bothering you, surely you can get to your destination before cleaning it.
Friday, June 22, 2012
OMG Thing #2 just outdid Thing #3!!
Okay so I literally just hit publish on my last ranting post and got an email that just made thing #2 an even bigger problem than thing #3 so now I'm going to rant some more.. Why? Because it makes me feel better and I get to document my problems in case I need it all at the same time!!
So... about 2 months ago I bought a house on the north side of my city because it's closer to my work which I currently commute an hour each way to get to. Days after I closed on my new house, I put my house up "For Sale by Owner" just to see if we could sell it before having to resort to using a real estate agent's help (for a fee of course). My mom has a lot of experience buying and selling houses so this should have been no big deal.
To give a quick back-story, despite the issues many homeowners are facing with selling homes in this economy I wasn't as concerned about that because the last 4-5 homes that have gone up for sale in my neighborhood were sold to Bermese refugees, so I knew that there would be a demand for the home.
Well not even a day after we put up the sign we have an interested buyer. Sounds great right? Sure! To sweeten the deal the buyer doesn't even try to price negotiate on the house because they wanted to be in this neighborhood and wanted the house and decided that my asking price was reasonable so they sent over a purchase agreement for my asking price... Even better!
We go back and forth and finally I've signed the purchase agreement, and the buyer has signed the purchase agreement under the caveat that I can't close until July because the house I purchased was a renovation property and wouldn't be ready for me to move into until that time. The buyer had no problem with that. We went ahead and got the process moving in the meantime. (Meanwhile I have "removed my house from the market" due to entering into a purchasing agreement with the buyer.)
A couple of weeks go by and the buyer orders a home inspection. No problem, I expected as much. The inspection turns up a couple of small odds and ends, but nothing that presents a safety issue nor impacts the integrity of the house so again the buyer and I go back and forth and reach an agreement which we both sign off on.
So far so good... until today when I receive a couple of documents from the mortgage lender. One of the documents was an FHA Escape Clause that basically states that the buyer is released from any obligation to purchase the house without any penalty including earnest money if the requested selling price is more than the FHA appraisal on the property. HUH? I was confused by this because I thought I had already received pre-approval documents regarding the loan and therefore didn't understand why I should have to sign such a thing. After emailing back and forth with the buyer's agent and the mortgage lender, I learn that this is just part of an FHA loan. Well this seems ridiculous to me because basically as the seller I assume all of the risk. I've taken my home off the market for a month already and still have nearly another month to go before closing only to find out that my purchase agreement might become completely null and void if the appraisal doesn't match up to the asking and agreed upon amount.
I asked the mortgage lender to move the appraisal date up because I was going to be out of town on vacation in July until the day before the closing. She agreed to make a note in the account and I decided I would wait to sign the paperwork until after the appraisal to see if this would even be an issue because for all I know the property would appraise at the agreed upon price. I was only asking slightly more than what I paid for the home, I knew that the other homes in the area sold for a little more than what I was asking and that what I was asking was reasonable.
Worried, but waiting on the appraisal to determine how worried I should be, all I could really do was wait.
Well right after submitting my last rant, I checked my email and I got a message from the buyer's agent saying "hold that thought, the mortgage lender has determined that my house is in a partial flood area and the buyer would not be able to get down payment assistance. HUH? I have no idea what she is talking about. This home is not in a partial flood area. This neighborhood has storm drains that direct all storm water to the retention pond at the front of the neighborhood. To top it off, this house sits on an incline, so any excess water would run down the slope away from the home and to the storm drains. That is how most of the newer neighborhoods are designed specifically to avoid any flooding issues. How can the mortgage lender even make this claim?
I'm so pissed right now I don't even know what to do. I basically can't do anything until the purchase agreement has been broken or voided because I'm legally bound to it, but none of this makes any sense to me at all. What is the point in having a legally binding purchase agreement if the buyer is so protected by their loan that I have to sign an amendment that basically states that the buyer is in no way obligated to withhold their portion of the purchase agreement without penalty. That defeats the purpose of a purchase agreement, and it defeats the purpose of paying earnest money in the first place. The whole point in a purchase agreement is to protect both parties from each other. It states that I agree to sell at a given price under specific circumstances, and the buyer agrees to purchase at agreed price under the same circumstances. That way we are both protected. Why then require one party to sign an amendment that says the other party is in no way bound to this agreement? Someone please explain this to me. It makes no sense.
So... about 2 months ago I bought a house on the north side of my city because it's closer to my work which I currently commute an hour each way to get to. Days after I closed on my new house, I put my house up "For Sale by Owner" just to see if we could sell it before having to resort to using a real estate agent's help (for a fee of course). My mom has a lot of experience buying and selling houses so this should have been no big deal.
To give a quick back-story, despite the issues many homeowners are facing with selling homes in this economy I wasn't as concerned about that because the last 4-5 homes that have gone up for sale in my neighborhood were sold to Bermese refugees, so I knew that there would be a demand for the home.
Well not even a day after we put up the sign we have an interested buyer. Sounds great right? Sure! To sweeten the deal the buyer doesn't even try to price negotiate on the house because they wanted to be in this neighborhood and wanted the house and decided that my asking price was reasonable so they sent over a purchase agreement for my asking price... Even better!
We go back and forth and finally I've signed the purchase agreement, and the buyer has signed the purchase agreement under the caveat that I can't close until July because the house I purchased was a renovation property and wouldn't be ready for me to move into until that time. The buyer had no problem with that. We went ahead and got the process moving in the meantime. (Meanwhile I have "removed my house from the market" due to entering into a purchasing agreement with the buyer.)
A couple of weeks go by and the buyer orders a home inspection. No problem, I expected as much. The inspection turns up a couple of small odds and ends, but nothing that presents a safety issue nor impacts the integrity of the house so again the buyer and I go back and forth and reach an agreement which we both sign off on.
So far so good... until today when I receive a couple of documents from the mortgage lender. One of the documents was an FHA Escape Clause that basically states that the buyer is released from any obligation to purchase the house without any penalty including earnest money if the requested selling price is more than the FHA appraisal on the property. HUH? I was confused by this because I thought I had already received pre-approval documents regarding the loan and therefore didn't understand why I should have to sign such a thing. After emailing back and forth with the buyer's agent and the mortgage lender, I learn that this is just part of an FHA loan. Well this seems ridiculous to me because basically as the seller I assume all of the risk. I've taken my home off the market for a month already and still have nearly another month to go before closing only to find out that my purchase agreement might become completely null and void if the appraisal doesn't match up to the asking and agreed upon amount.
I asked the mortgage lender to move the appraisal date up because I was going to be out of town on vacation in July until the day before the closing. She agreed to make a note in the account and I decided I would wait to sign the paperwork until after the appraisal to see if this would even be an issue because for all I know the property would appraise at the agreed upon price. I was only asking slightly more than what I paid for the home, I knew that the other homes in the area sold for a little more than what I was asking and that what I was asking was reasonable.
Worried, but waiting on the appraisal to determine how worried I should be, all I could really do was wait.
Well right after submitting my last rant, I checked my email and I got a message from the buyer's agent saying "hold that thought, the mortgage lender has determined that my house is in a partial flood area and the buyer would not be able to get down payment assistance. HUH? I have no idea what she is talking about. This home is not in a partial flood area. This neighborhood has storm drains that direct all storm water to the retention pond at the front of the neighborhood. To top it off, this house sits on an incline, so any excess water would run down the slope away from the home and to the storm drains. That is how most of the newer neighborhoods are designed specifically to avoid any flooding issues. How can the mortgage lender even make this claim?
I'm so pissed right now I don't even know what to do. I basically can't do anything until the purchase agreement has been broken or voided because I'm legally bound to it, but none of this makes any sense to me at all. What is the point in having a legally binding purchase agreement if the buyer is so protected by their loan that I have to sign an amendment that basically states that the buyer is in no way obligated to withhold their portion of the purchase agreement without penalty. That defeats the purpose of a purchase agreement, and it defeats the purpose of paying earnest money in the first place. The whole point in a purchase agreement is to protect both parties from each other. It states that I agree to sell at a given price under specific circumstances, and the buyer agrees to purchase at agreed price under the same circumstances. That way we are both protected. Why then require one party to sign an amendment that says the other party is in no way bound to this agreement? Someone please explain this to me. It makes no sense.
DiscountWomensDressShoes.com Sucks! (and so does PayPal)
Wow. I have so much to rant about today! This is actually thing #3 and I already ranted about thing #1 but for now I'm skipping over thing #2 because thing #3 is even more irritating that thing #2!! haha
So... many many moons ago I ordered some boots from discountwomensdressshoes.com. BTW if this blog comes up in a google search you do for this company, don't walk RUN from making a purchase with this company.
Okay so I went online and wanted to buy a couple of pairs of boots. Since DWDS was having a special where if you spent a certain amount you would get free shipping I actually ordered more than I even intended to because it would have been like $14 to ship, but like $20 to order another pair of boots and get free shipping. You do the math.
Anyway, DWDS charges me and ships part of my order, but then sends me an email stating, although our inventory online stated otherwise, we don't have 1 of the pairs of boots you ordered in stock. (BTW after doing some review reading of my own online, I have realized that they do this a lot. In fact, they even have an ebay scam where they list items they claim not to have in stock but you can order them on ebay for a higher price even though it comes from the same company... I'm just sayin' pretty scandalous if you ask me.) At this point they offered to refund me for the 1 pair of boots that they glitched on inventory or send me a different pair of equal value. (Had I foreseen the issues I was going to have with this company, I would have just said refund my money.) But I didn't because it was one of the two pairs I originally wanted and they had already shipped the third pair that I only ordered to meet the free shipping promotion, so at this point I figured, what the hell, let me go on their site and see what else is available.
Well I wanted white boots and I found a similar pair of white boots in inventory so I sent them a link and said please send me this pair instead. They weren't as cute as the pair I originally wanted, but what the heck, they had already charged me so why not.
Okay no problem. Except that is not what they sent me. Instead of sending me white boots, they sent me grey boots. Well I didn't want/need any grey boots so again I contacted the company and said "Hey, first you guys messed up my initial order by listing inventory you didn't have... and now you offered to send me an alternate product, and you sent me the wrong thing. Can you please send me a return shipping label so that I can send these boots back to you, and then just issue me a refund?"
The company basically responds and says, "No we are not going to send you a return shipping label. If you want a refund you will have to pay to ship the item back to us and we will issue you the refund." Well that hardly seems fair. Why should I pay even more to ship boots back to them that I never wanted in the first place. Right? So I emailed them back and said "But this is your mistake. I shouldn't have to pay even more money to ship the boots back to you. Please send me a return shipping label or I will have no choice but to dispute the charges on my credit card because you did not send me what I ordered."
I never heard anything back from them. And having forgotten that I used PayPal to purchase the item, I opened a dispute ticket with my credit card company. After forwarding them the email conversations with DWDS showing everything that transpired, my credit card company issued me a refund. Hurray! Thank you Chase VISA!!
Only... several weeks later I get a notification from PayPal that my account has been put into a "limited access" status because of the disputed charges. Huh? I emailed PayPal and explained to them what happened. After several emails PayPal says we will lift the limitation on your account as soon as you return the unwanted merchandise, to which I of course responded. "I'd be delighted to send back the boots as soon as I receive a shipping label from the seller." *crickets* I never heard anything back. Then another couple of weeks later, I get another notice email from PayPal again stating my account is under limited status. Again I email back and forth explaining the situation. Again we get nowhere.
Meanwhile, weeks and weeks have passed since all of this started and suddenly I want to buy something on eBay that requires PayPal payment. Oh no! I can't use my PayPal account because it's frozen. I need a quick resolution. So I call PayPal customer service and speak with the accounts limitation department. After explaining the WHOLE scenario for the 3rd? 4th? I've lost track... time, the CS agent with PayPal says, I can't help you with this you need to speak to our dispute department. So I hold for a dispute agent. After several minutes I have to explaining the WHOLE scenario yet again to this new agent who says, I can't help you with this you need to speak to our accounts limitation specialist. HUH? He just sent me to you! I told him...
We go back and forth several times about how I need to ship back to merchandise in order to get the issue resolved to which I tell him I'd be more than happy to send back the items I NEVER ORDERED IN THE FIRST PLACE... that as soon as DWDS sends me a shipping label, they will get the merchandise back. Until they do we are at an impasse... except there is a problem. I'm still the one being punished and held accountable by the freeze on my PayPal account not allowing me to make any further PayPal purchases.
Does any of this make sense? Why isn't PayPal harassing DWDS since this whole issue began with them in the first place. They are the ones who sent random merchandise that I never ordered and therefore shouldn't have to pay for. Why am I the one being harassed, spending hours and hours of my time trying to resolve something I thought was resolved months ago with my credit card company?!? Seriously? Buyer protection? The PayPal agent said if I had disputed the charges with PayPal instead of my credit card company this wouldn't have been an issue. Okay, my bad. I forgot that I had used PayPal for this order. But I still don't see why that means this is my problem and not the company who is fraudulently listing merchandise as "in-stock" when it's not, and then randomly shipping whatever they want to the customers regardless of what was originally ordered. This all makes no sense to me what-so-ever. Why isn't anyone harassing DWDS? They are the scammers!!
So... many many moons ago I ordered some boots from discountwomensdressshoes.com. BTW if this blog comes up in a google search you do for this company, don't walk RUN from making a purchase with this company.
Okay so I went online and wanted to buy a couple of pairs of boots. Since DWDS was having a special where if you spent a certain amount you would get free shipping I actually ordered more than I even intended to because it would have been like $14 to ship, but like $20 to order another pair of boots and get free shipping. You do the math.
Anyway, DWDS charges me and ships part of my order, but then sends me an email stating, although our inventory online stated otherwise, we don't have 1 of the pairs of boots you ordered in stock. (BTW after doing some review reading of my own online, I have realized that they do this a lot. In fact, they even have an ebay scam where they list items they claim not to have in stock but you can order them on ebay for a higher price even though it comes from the same company... I'm just sayin' pretty scandalous if you ask me.) At this point they offered to refund me for the 1 pair of boots that they glitched on inventory or send me a different pair of equal value. (Had I foreseen the issues I was going to have with this company, I would have just said refund my money.) But I didn't because it was one of the two pairs I originally wanted and they had already shipped the third pair that I only ordered to meet the free shipping promotion, so at this point I figured, what the hell, let me go on their site and see what else is available.
Well I wanted white boots and I found a similar pair of white boots in inventory so I sent them a link and said please send me this pair instead. They weren't as cute as the pair I originally wanted, but what the heck, they had already charged me so why not.
Okay no problem. Except that is not what they sent me. Instead of sending me white boots, they sent me grey boots. Well I didn't want/need any grey boots so again I contacted the company and said "Hey, first you guys messed up my initial order by listing inventory you didn't have... and now you offered to send me an alternate product, and you sent me the wrong thing. Can you please send me a return shipping label so that I can send these boots back to you, and then just issue me a refund?"
The company basically responds and says, "No we are not going to send you a return shipping label. If you want a refund you will have to pay to ship the item back to us and we will issue you the refund." Well that hardly seems fair. Why should I pay even more to ship boots back to them that I never wanted in the first place. Right? So I emailed them back and said "But this is your mistake. I shouldn't have to pay even more money to ship the boots back to you. Please send me a return shipping label or I will have no choice but to dispute the charges on my credit card because you did not send me what I ordered."
I never heard anything back from them. And having forgotten that I used PayPal to purchase the item, I opened a dispute ticket with my credit card company. After forwarding them the email conversations with DWDS showing everything that transpired, my credit card company issued me a refund. Hurray! Thank you Chase VISA!!
Only... several weeks later I get a notification from PayPal that my account has been put into a "limited access" status because of the disputed charges. Huh? I emailed PayPal and explained to them what happened. After several emails PayPal says we will lift the limitation on your account as soon as you return the unwanted merchandise, to which I of course responded. "I'd be delighted to send back the boots as soon as I receive a shipping label from the seller." *crickets* I never heard anything back. Then another couple of weeks later, I get another notice email from PayPal again stating my account is under limited status. Again I email back and forth explaining the situation. Again we get nowhere.
Meanwhile, weeks and weeks have passed since all of this started and suddenly I want to buy something on eBay that requires PayPal payment. Oh no! I can't use my PayPal account because it's frozen. I need a quick resolution. So I call PayPal customer service and speak with the accounts limitation department. After explaining the WHOLE scenario for the 3rd? 4th? I've lost track... time, the CS agent with PayPal says, I can't help you with this you need to speak to our dispute department. So I hold for a dispute agent. After several minutes I have to explaining the WHOLE scenario yet again to this new agent who says, I can't help you with this you need to speak to our accounts limitation specialist. HUH? He just sent me to you! I told him...
We go back and forth several times about how I need to ship back to merchandise in order to get the issue resolved to which I tell him I'd be more than happy to send back the items I NEVER ORDERED IN THE FIRST PLACE... that as soon as DWDS sends me a shipping label, they will get the merchandise back. Until they do we are at an impasse... except there is a problem. I'm still the one being punished and held accountable by the freeze on my PayPal account not allowing me to make any further PayPal purchases.
Does any of this make sense? Why isn't PayPal harassing DWDS since this whole issue began with them in the first place. They are the ones who sent random merchandise that I never ordered and therefore shouldn't have to pay for. Why am I the one being harassed, spending hours and hours of my time trying to resolve something I thought was resolved months ago with my credit card company?!? Seriously? Buyer protection? The PayPal agent said if I had disputed the charges with PayPal instead of my credit card company this wouldn't have been an issue. Okay, my bad. I forgot that I had used PayPal for this order. But I still don't see why that means this is my problem and not the company who is fraudulently listing merchandise as "in-stock" when it's not, and then randomly shipping whatever they want to the customers regardless of what was originally ordered. This all makes no sense to me what-so-ever. Why isn't anyone harassing DWDS? They are the scammers!!
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