Well after calling two days ago, I was told that a technician would be sent out the next day. Of course, as with my experience with AT&T a technician did not come out when scheduled but instead called me this morning. He came out to look at the lines and claimed that the lines were fine even though the agent on the phone said he ran some tests that indicated that the lines weren't fine. So I called back to find out what is the next step. After being on the phone with an agent for about an hour, he determined that my router settings looked fine and therefore it must have something to do with my modem and transferred my call to a different department since they don't offer support for my brand of modem.
After waiting on hold for another 15 minutes, and then going through 30 minutes of hoop-jumping the agent at the technical support line claims that AT&T cannot resolve my issue without addition subscription fees due to my modem being an unsupported modem yada yada... Basically she tells me I need to start paying $15/mo to have this special service so that I can get support for my modem.
Basically AT&T said F.U.
So I'm saying F.U. back to them. You don't want to offer me proper support because I won't buy your crudely overpriced modem? You want me charge me $15/mo on top of my $19.95/mo plan fee? You seriously don't think I can find another internet solution for over $35/mo through another provider? Think again.
Earthlink offers freestanding DSL packages also, so I just signed up with them. It's only $14.95/mo for a year. Hopefully the speeds will be comparable, but I have 30-days to cancel without a cancellation fee so if not I will find another solution, but I'm done with AT&T and their excuses and constant vying for more of my money. I actually had an agent try to upsell me AT&T products when I was calling in to report crappy service of my existing service. Really? You can't even get the one thing I have with you right, but you want me to drop my cellphone plan to join yours? Haha.. That's laughable!
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